Terms & Conditions

This website is operated by Ecoeri Limited (“Ecoeri”), Registered in England No 11215325

These Terms and Conditions govern the relationship between Ecoeri Limited and our users. By using or accessing or visiting ecoeri.com, you agree and/or affirm to be bound by these Terms and Conditions. If you object to anything in these Terms and Conditions or our Privacy Policy, do not use our Website or Services.

  1. What are these terms and conditions?

These Terms and Conditions set out the terms on which Ecoeri provides the Website, the goods provided to you via our Website, and on which You agree to use the Website to make orders. These Terms and Conditions apply to all orders made via the Website.

Please review these Terms and Conditions carefully and make sure that you understand them before using the Website and/or making an Order. If you do not agree to these Terms and Conditions, You must cease use of the Website and must not make an Order through the Website.

  1. Acceptance of Terms and Conditions

By using the Website and/or making an Order, You accept and agree to be bound by these Terms and Conditions.

Ecoeri may at any time modify these Terms and Conditions. We will notify You of any changes to these Terms and Conditions either by emailing You (at the email address entered by You into the registration form on the Website) and/or by posting a notice on the Website. By continuing to use the Website and/or making any Order after changes to these Terms and Conditions are made and notified to You, You agree to be bound by such changes.

You can review the most current version of our Terms and Conditions at any time by clicking on the ‘Terms and Conditions’ link. It is Your responsibility to ensure that You are familiar with the current Terms and Conditions. You are advised to check the above link on a regular basis.

  1. Operation of Website and delivery of Services and Goods

The Website is an ecommerce platform which publishes Goods that Customers can pay for through the Website and have it delivered to an address specified by the Customer.

 Ecoeri is the seller of Goods which can be manufactured by either Ecoeri or other brands.

  1. How to make an order

If You wish to purchase Goods You may select it by clicking “Add to Cart” on the product page for the relevant Goods. The Goods will then be transferred to Your Cart. You can view and edit, delete Your Cart/Basket at any time by selecting the Basket icon at the top right hand side.

Once You have finished adding Goods to your Cart, You may select the “Checkout” button at the bottom of Your Basket.

You can opt for a Guest checkout or You will be asked to log in to Your Account, or if You have not yet set up an Account, You will be asked to register with the Website by creating an Account. 

Once You have logged in or registered for Guest checkout You will be redirected to the web page of our secure payment provider. You will be asked to enter Your credit or debit card details and to click “submit”. Depending on Your card provider, You may be redirected to a card verification page in which You might be asked for extra security verification. This card verification page is operated by Your card issuer.

Ecoeri reserves the right to restrict or terminate at any time without prior notice any discount codes, sale/offers or vouchers. Unless otherwise stated discount codes or vouchers must only be used once. 

On completion of the payment process an Order will have been made and upon payment confirmation the Order will be accepted. The processing of a payment and acknowledgement of the Order does not constitute a legally binding contract. Ecoeri reserves the right to cancel an order at any time.

The cancellation and refund policies set out below shall apply to such Order.

  1. Delivery 

Ecoeri shall use a courier service to deliver the Goods to You.

Shipping charges will be added at checkout depending on shipping method chosen.

Ecoeri relies on third parties to provide delivery services. We cannot be responsible if estimated timelines are not met or if Goods lost, damaged or not delivered. 

First time orders must be shipped to the billing address of your credit card.

  1. Returns

We accept returns for up to 14 days. We recommend returning within 8 days to ensure your package arrives back to us on time.

You need to contact us to authorise the return. Please get in touch for any returns before you post it at info@ecoeri.com. Failure to do this might result in your return not being accepted.

Shipping charges will not be refunded and you will be responsible for any shipping return fees.

All items must be sent back in the original packaging provided and products should be unused, unmarked, undamaged, with the tags still on.

Beauty and personal care products cannot be returned.

Briefs, swimming costumes and bikini bottoms should be tried on over underwear, and the strip should not be removed.

Items must not be soiled.

Made to order or customised products cannot be returned. 

We are unable to offer exchanges.

Please allow several working days for your return to be processed after we have received it. Accepted returns can only be credited to the original payment method.

  1. Your conduct

By downloading and/or using the Website, You agree not to upload, post, e-mail or otherwise send or transmit any material that contains viruses, Trojan horses, worms or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment associated with the Website.

You also agree not to jeopardize the correct functioning of the Website, attempt to gain access to secured portions of the Website to which You do not possess access rights, impersonate any other person while using the Website; use content or imagery without Ecoeri’s permission, use the Website to generate unsolicited advertisements or spam.


You agree to keep Your username and password confidential, not to disclose Your password to any other person and not to permit any other person to log in to the Website using Your username and password.

  1. Our rights

In providing You with access to the Website and permitting You to make Orders for Goods via the Website, Ecoeri reserves the following rights, and in accessing, browsing or otherwise using the Website and/or making any Order via the Website You grant to Ecoeri and agree that Ecoeri shall have the following rights:

  • the right to refuse or withdraw Your access to the Website in accordance with applicable laws for any reason at any time (with or without notice) if in Ecoeri’s sole and absolute discretion You violate or breach any of these Terms and Conditions;
  • the right to suspend, amend or disable Your Account without giving You notice or any reason;
  • the right to cancel any Order or amend in part any Order without giving You notice or any reason, save that in such circumstances Ecoeri shall refund such part of the Order as has been cancelled by it;
  • the right to amend or update the Website, prices of any Goods, billing methods or these Terms and Conditions from time to time;
  • the right to report You to the police or other judicial body if Ecoeri believes in its sole and absolute discretion that Your conduct (whether in using the Website, making an Order for any Goods or otherwise) is or may be unlawful.
  1. Intellectual Property

Ecoeri are the sole owners of the Website, which includes any software, domains, and content made available through the Website.

The Ecoeri Website is protected by UK and International copyright and other intellectual property laws. Without limitation, this means that You may not sell, export, license, modify, copy, distribute or transmit the Website (or any part of it) or any material provided through the Website without Ecoeri’s prior express written consent.

Any unauthorized use of the Website will result in the automatic termination of the limited license granted by us. Ecoeri reserves the right to terminate the limited license without notice at any time following an unauthorized use by You of the Website.

 Ecoeri and its graphics, logos, icons and service names related to the Website are cannot be used without Ecoeri’s prior express written permission.

All other trademarks not owned by Ecoeri that appear in connection with the Website are the property of their respective owners, who may or may not be affiliated with, connected to or sponsored by Ecoeri.

  1. Security

You acknowledge that You provide Your personal information at Your own risk.

  1. Communications

By using the Website You consent to receiving communications from Ecoeri such as marketing emails. 

  1. Privacy

You provide us with information when You register an Account via the Website, email us or speak to us over the telephone. We also collect information both relating to You (for example on Your usage and purchase history) and to Users of the Website in general. Any information that You submit or that we collect when You are using the Website is subject to the Ecoeri Privacy Policy, the terms of which are hereby incorporated into these Terms and Conditions.

  1. No warranty and liability limit

 Ecoeri provides the Website "as is" and without any warranty or condition, whether express, implied or statutory. 

Ecoeri assumes no liability or responsibility for any errors or omissions in the Website; any failures, delays or interruptions in the Website or in delivery of any Goods; any losses or damages arising from the use of the Website and/or any delay in delivery of any Goods and/or any errors in any Order and/or any Goods that are not of satisfactory quality or do not match the description of such Goods.

In no event shall Ecoeri, its shareholders, directors, officers, employees or agents be liable (jointly or severally) to You for loss of use or any special, incidental, indirect or consequential damages arising in connection with the Website or these Terms and Conditions.

From time to time You may use or access services, promotions and websites of third parties. You agree to be bound by the Terms and Conditions of such third parties governing their services.

Ecoeri specifically excludes liability for any loss, harm, distress or damage suffered by You or any third party as a result of inaccurate information appearing on the Website.

  1. Indemnity

You agree to indemnify and hold Ecoeri and its related companies, and each of their respective shareholders, directors, officers, employees, agents and merchant partners harmless from and against any third-party claim or cause of action, including reasonable attorneys` fees and court costs, arising, directly or indirectly, out of Your breach of these Terms and Conditions and/or Your violation of any law or the rights of any third party.

  1. Disputes

You agree that these Terms and Conditions and any claim, dispute or controversy arising out of in connection with these Terms and Conditions or their subject matter the Website, Ecoeri’s advertising or any related transaction between You and Ecoeri shall be governed by and construed in accordance with English law.

  1. Termination

Ecoeri may change or discontinue the availability of the Website and at any time without prior notice. Ecoeri reserves the right to terminate these Terms and Conditions for any reason, without notice, and these Terms and Conditions shall automatically terminate in the event that You violate any of the Terms and Conditions set.

  1. General

18.1 These Terms and Conditions are agreed between You and us. No person shall have any rights under or in connection with these Terms and Conditions under the Contracts (Rights of Third Parties) Act 1999.

18.2 If any court or competent authority decides that any term of these Terms and Conditions is held to be invalid, unlawful or unenforceable to any extent, such term shall, to that extent only, be severed from the remaining terms, which shall continue to be valid to the fullest extent permitted by law.