Frequently Asked Questions

What is Ecoeri?

Ecoeri is an online marketplace for sustainable, eco friendly and ethical designers, artisans and brands. Read more About Us.

How do I shop on Ecoeri?

Ecoeri connects consumers with ethical and sustainable brands. You can shop securely directly from the Ecoeri website and the items will be delivered to you by the brands themselves.

How will I receive my items?

Your purchased items will be delivered to the delivery address you filled in during checkout process.

Where do you ship to?

We currently only ship to UK.

What is your return policy?

Returns are accepted and will be sent to the brands themselves. Please read more about our Returns Policy.

Can I get a refund?

Refunds are provided for returns that meet our returns policy. Please read more about it here.

Are all products sustainable?

Each product will have information on its sustainability and ethical credentials. We take great care to ensure all products are ethical manufactured, however not all might be sustainable. Please check on the product information.

Are all products ethical?

We ask all brands to provide us with information around their ethical credentials to ensure that all products we market are ethically manufactured. If you feel that a brand is not ethical please email us at info@ecoeri.com

How can I recommend a brand?

We are always happy to accept new brands on our website. If you have a favourite sustainable or ethical brand that you would like to recommend to us please email us at info@ecoeri.com

Where are the brands based?

All the brands on the website are based in UK.

Couldn’t find what you were looking for? Send us an email at support@ecoeri.com and we’ll be happy to help.